The Role of Digital Communication and Coordination in Work Effectiveness at Soekarno-Hatta International Airport

Abstract

Introduction: Airports are public facilities that provides air transportation for people and goods domestically and internationally. Coordination supported by digital communication plays an important role in improving work effectiveness at Soekarno-Hatta International Airport.   Theoretical Reference Framework: According to Ku & Chen (2016), many airports have implemented digital communication to provide comfort to serve users which aiming effectiveness. According to Steers (2015) that defines effectiveness as doing something accurately, on time, objectively and thoroughly in accordance with organizational goals.   Method: This study uses a quantitative method approach with stratified random sampling techniques. This research involves Military and Non-Military members who work at Soekarno-Hatta International Airport in task units with a total of 2,000 officers from Military, Police, Immigration, Customs, Avsec and Airport Authorities.   Results: The results of this study show that the synergy of Military and Non-Military has improved work effectiveness at Soekarno-Hatta International Airport.   Discussion: Descriptive analysis aims to provide a general overview of the respondents’ answers related to the research variables and their dimensions. The variables in this study include coordination, digital communication, and work effectiveness.   Conclusion: Digital communication has a positive and significant effect on work effectiveness. Coordination has a positive and significant effect on work effectiveness. Digital communication has a positive and significant effect on coordination. Digital communication mediated by coordination has a positive and significant effect on work effectiveness.