Opportunities for Application of Artificial Intelligence in Telecommunication Projects †

Abstract

Undoubtedly, artificial intelligence (AI) is entering at a very fast pace into all spheres of activity. More and more organizations are using artificial intelligence, which leads to the optimization of business processes, increased productivity, improved customer experience and more. The applications of AI are numerous. The use of artificial intelligence in project management represents an innovative approach that has the potential to transform traditional methods and lead to significant improvements in project efficiency and success. This paper examines some opportunities for applying AI in project management. Based on a literature review, the main benefits of using AI in project management as well as the challenges faced by project managers are highlighted. An empirical study was conducted among project managers and members of project teams in Bulgarian organizations in the telecommunications sector. Rapid technological development and growing user demands highlight the need to integrate artificial intelligence into telecommunications projects. This, in turn, enables telecommunications companies to manage large-scale and complex projects with greater efficiency, flexibility and innovation.