Older adults adoption, use and diffusion of E-government services in Saudi Arabia, Hail City: A quantitative study

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Abstract

Online Government products and services should provide benefits to all citizens, but not all of them are attaining the gains. A group that is not obtaining the benefits is the older adults. Such differences have led to a phenomenon known as the digital divide, which is a research gap that researchers are attempting to eliminate. Using this as motivation, this study aims to identify, explain and understand the adoption and use of e-Government services within the older adults of a vicinity in Saudi Arabia. This study uses a quantitative approach that collated data using a survey questionnaire from Hail city households and led to 278 completed replies. Findings depicted that age-based, gender-based and education-based digital divides do exist in Saudi Arabia. The obtained findings provide implications for the existing literature on e-Government adoption, for practitioners and policy makers.

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Choudrie, J., Alfalah, A., & Spencer, N. H. (2017). Older adults adoption, use and diffusion of E-government services in Saudi Arabia, Hail City: A quantitative study. In Proceedings of the Annual Hawaii International Conference on System Sciences (Vol. 2017-January, pp. 2953–2962). IEEE Computer Society. https://doi.org/10.24251/hicss.2017.357

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