Pengaruh Word Of Mouth, Minat Konsumen Dan Brand Image Terhadap Keputusan Konsumen (Studi Pada Pelajar Lembaga Kursus Di Area Kampung Inggris Pare)

Abstract

This study aims to determine how much influence word of mouth, consumer interest and brand image on consumer decisions. The population in this study are consumers, namely students who carry out course activities in the English village of Pare, because of the many course institutions in the English village of Pare, the population of this study is unknown so that it uses the Wibisono formula where a sample of 100 is obtained. probability sampling with a purposive sampling approach. to prove the hypothesis and draw conclusions, simple linear regression analysis, and the coefficient of determination (R ^ 2) is used, partial hypothesis testing with T Test and hypothesis simultaneously with the F. Word of Mouth Test has a significant effect on Consumer Decisions, as evidenced by the results of the sig . 0,000 <0,05 and t count (6,282)> t table (1,98). Consumer interest has a significant effect on Consumer Decisions, as evidenced by the results of sig. 0.038 <0.05 and t count (2.099)> t table (1.98). Brand Image has no effect on Consumer Decisions, as evidenced by the results with sig. 0.829> 0.05 and t count (-0.217) < 0,05 dan t hitung (6,282) > t tabel (1,98). Minat Konsumen berpengaruh signifikan terhadap Keputusan Konsumen, dibuktikan dengan hasil sig. 0,038 < 0,05 dan t hitung ( 2,099) > t tabel (1,98). Brand Image tidak berpengaruh terhadap Keputusan Konsumen, dibuktikan dengan hasil dengan sig. 0,829> 0,05 dan t hitung ( -0,217) < t tabel (1,98). Word of Mouth berpengaruh paling dominan terhadap Keputusan Konsumen, dibuktikan dengan hasil nilai perhitungan yang paling besar dari variabel lainnya.