Online booking system for marine tourism in Pulau Perhentian, Terengganu, Malaysia

Abstract

Online booking system is a web-based system that is designed for reservation management. The booking system is accepted by allowing potential customers to make bookings and payment for an activity or service through the website. This service is managed online, which significantly reduces staff’s burden and eliminating any occurrence of double bookings. This paper presents the design of an online booking of room and ferry tickets for the marine tourism industry in Terengganu. This system provides facilities to customers to make the room and ferry ticket reservation online and print out their tickets themselves. Nowadays, companies are still using the manual system where the booking is done on paper and recorded using a manual filing system. The new system is needed to substitute the manual booking system to increase more tourists, both local and foreign, to travel in Malaysia. The Software Development Life Cycle (SDCL) and Waterfall Model are used in the software development processes which consist of 6 phases. The development of this system includes features such as user-friendly, data management, payment process and inventory management.