Multi Agent Approach for Environmental Customer Collaboration: Study Case in Automotive Spare Parts Sector

Abstract

Recently, Environmental Customer collaboration has gained a considerable attention among researchers and Industrial enterprises. Many studies highlight that organizations can achieve a good performance level while considering customer collaboration and environmental regulation. However, the literature in the Green Supply Chain Management (GSCM) suggests having a more structured collaboration and information exchange process based between Supply Chain partners on new technologies. Towards this end, a hybrid approach based on Multi Agent Systems and Multi Objective Linear Programming is proposed as mean of automating and facilitating the environmental customer collaboration process. This research shows that MAS can be utilized to reduce the complexity and facilitate communication in the GSCM context. The applicability of the developed MAS approach is demonstrated using an industrial case study in the automotive spare parts sector.