Motorists attitudes towards implementation of e-tolls in gauteng province, South Africa

Abstract

Transport plays a crucial role in the growth of South Africa. Transportation is responsible for the movement of goods and services as well as people from one point to the other, however, for an effective transport system, there should be good road infrastructure or a good road system to connect all places around the country effectively. This article focuses on the e-toll roads in the Gauteng area. The article aims to determine the attitudes of motorists towards implementation of e-tolls in Gauteng Province. This article considers the following variables, namely e-toll charges, attitude towards e-tolling, e-toll compliance, consumer trust of e-tolls and e-toll use continuation. A quantitative approach was adopted in which a survey questionnaire was used to collect data from 350 road users in the Gauteng Province. Data were analysed with the aid of two software packages, namely the Statistical Package for the Social Sciences (SPSS), version 24.0, and the Analysis of Moment Structures (AMOS), version 24.0. The results of this article provide useful information on the funding of the roads in Gauteng Province of South Africa. This article also contributes to the limited body of literature on e-tolls; government or policy makers could benefit from the information in this article regarding e-toll charges, attitude towards e-tolling, e-toll compliance, consumer trust of e-tolls and e-toll use continuation.