Functional Requirements and Design Strategy of E-sports Chair Based on the KANO Model

Abstract

A design strategy was developed, based on the KANO model, for health-centric and sustainable e-sports chair products. Specifically, this study investigated the functional requirements of e-sports chairs using interviews and questionnaires to guide their subsequent design. The functional requirements of the e-sports chair were evaluated using the KANO model. In addition, a satisfaction coefficient was introduced to optimize the traditional KANO model and to obtain the functional requirement classification of the e-sports chair. The sensitivity coefficient was used to evaluate whether the e-sports chair functions attract users. The research results show that users have clear functional requirements for e-sports chairs, and there is a significant correlation between satisfaction and sensitivity. Moreover, the adjustability and air permeability of the e-sports chair greatly improves user satisfaction, and the non-difference function can simplify the process by reducing production costs. This research develops a hierarchical model of demand for e-sports chairs and categorizes the results by essential, one-dimensional, attractive, non-differentiated, and sensitivity requirements. Furthermore, the main attributes of user preferences for e-sports chairs are explored, which provides a certain theoretical basis for the subsequent design and production of e-sports chairs.