The building blocks of a quality management system, experiences from South Africa

Abstract

Quality management systems (QMS), like houses, come in many different styles and sizes and an organization should design and build a system that accommodates its particular needs, depending on the resources available. The recommendation is to start small and add‐on over time until you have the desired structure. As with any building project, one needs plans, materials and a good construction crew to start with. A strong foundation is critical to a QMS and this can be attained with management support and staff buy‐in.