Knowledge management systems development and implementation: A systematic literature review

Abstract

Knowledge management systems can help to automate KM processes that exist in organizations. These systems facilitate knowledge discovery, knowledge capture, knowledge sharing, and applying knowledge in an organization. Using appropriate methods to develop and implementing knowledge management systems help organizations realizing these systems more effectively to enhance an organization's competitive advantage and facilitate KM processes. This study investigates the approach for developing knowledge management systems in organizations with a systematic literature review in the past ten years. The findings in the literature study show that seventeen methods are used in the development of KMS, where the SECI knowledge spiral is the most often method used for developing KMS by combining it with traditional IS development techniques. In this study, we also compare five methods as candidates for KMS development methods that can support the acceleration of the innovation process in organizations and evaluate them based on KM criteria that support innovation using the analytic hierarchy process technique. It is found that Fernandez's methodology combines with Joint Application Design (JAD) adoption is the most prominent method used in building a knowledge management system to support the innovation process in an organization and web 2.0 as the most technology applied to support organizational KM implementation.