Implementing A Business Intelligence (BI)/Corporate Performance Management (CPM) Solution: Challenges Faced By A Major National Retailer

Abstract

Based on actual events, this case is concerned with the practical and managerial challenges associated with analyzing, designing and implementing a Business Intelligence (BI) / Corporate Performance Management (CPM)information technology solution in a large national retailer. Secondary issues examined include strategy, project management and conflict resolution. This case is appropriate for upper-level undergraduate and masters-level graduate courses in information technology, accounting information systems and project management. It is designed to be taught in about one class hour, and requires four to six hours of outside preparation by students.