Identifying the Perspectives of Domestic Tourists Visiting Puducherry of India during the COVID-19 Pandemic: A Fishbone Diagram Analysis

Abstract

A fishbone diagram was used in this study to identify the perspectives of domestic tourists who visited Puducherry during the COVID-19 pandemic. The main problems encountered by the tourists who visited Puducherry were personal problems and issues related to food and accommodations, transportation, lockdown after effects, government regulations and territorial restrictions. Tourism authorities and local governments should consider and solve the problems identified by the tourists to boost the local economy to attract domestic tourists during the ongoing pandemic.