Analysis and Design Information System Development of IT Care Application in Astra Credit Company

Abstract

Business competition that keep intensify in automotive financing services provider field encourages all companies involved to continue improving themselves in order to competing with other companies, one of the ways is to utilize Information Technology (IT). Astra Credit Company (ACC) is one of automotive financing service provider which has already applied IT. As a big company, the large scale of the utilization of IT in ACC also raised the need for managing the IT Helpdesk. Currently ACC already uses an application to support IT Helpdesk business process called IT Care. But as the development of business process and the changing needs of the company, the system is no longer able to support business process needs. Based on those needs this research was conducted to develop system design that can meet current business needs. Design and analysis process done through System Development Life Cycle methodology with Object Oriented Analysis and Design approach using Unified Model Language diagram. System analysist and design activities developed several processes i.e. Chart Of Account management based with time estimation, ticket submission, ticket assignment with consideration of staff balancing work load, completion ticket based on priority, also reporting of IT staff performance and ticket completion. Conclusions from the results of the analysis and design of IT Care systems are a proposed IT Care system design that is expected to overcome the problems in the existing IT Care system.