Seven keys to unlock the four levels of evaluation

Abstract

If you are a professional trainer or performance improvement consultant, you are probably familiar with the "four levels" of evaluation for measuring the effectiveness of training or Human Performance Technology programs. These four levels of evaluation include Reaction (Level 1), Learning, Behavior, and Results. The purpose of this article is to highlight seven keys for implementing the four levels. These includes: 1. Analyze your resources. 2. Involve your managers. 3. Start at Level 1 and continue through Levels 2, 3, and 4 as resources permit. 4. Evaluate reaction. 5. Evaluate learning. 6. Evaluate behavior. 7. Evaluate results.