THE EFFECTIVE USE OF PERFORMANCE MEASUREMENT FOR VALUE-BASED INTERMEDIATION ADOPTION AMONG ISLAMIC BANKING INSTITUTIONS

Abstract

In the absence of appropriate measurement of value-based intermediation (VBI) to improve efficiency for business sustainability, this study aims to analyse the VBI Scorecard’s usage effectiveness based on the Global Alliance for Banking on Values (GABV). The effective utilisation of performance measurement for Islamic banking institutions may ensure sustainable business through inclusive transparent reporting. The second aim is to understand the challenges in utilising VBI Scorecard (VBISC) in order to propose comprehensive measures. A qualitative interpretative case study approach was adopted by selecting two banks, Bank Alpha and Bank Beta, which are members of the VBI community of practitioners (CoPs), to obtain their views and further understanding of the use of current measures. Findings revealed that a generic measure of the VBISC enabled measuring the VBI performance from three aspects of performance: basic requirements, quantitative element, and qualitative element. However, its effectiveness in providing fair and adequate measures of VBI performance is still questionable. Hence, incorporating risk parameters into VBISC could facilitate decision-making among the VBI CoPs and stakeholders. Findings are expected to significantly enhance the literature on performance measurement, given this research area is scarce and vital to the Islamic banking sector.