Islamic Work Ethic, Employee Engagement, and Organizational Citizenship Behavior among Public Servants: A Review Paper

Abstract

In addition to carrying out numerous national economic transformation initiatives, public sector workers must also meet the growing demands and expectations of the Malaysian people. To improve the effectiveness of government service delivery to the public, public sector employees with organisational citizenship behaviours that voluntarily go above and beyond their job performance expectations are greatly sought after. Despite not being formally established as a code of conduct for government organisations in Malaysia, the majority of the country's public workers have embraced the Islamic Work Ethic (IWE), which has a substantial impact on a range of workplace habits. The indirect relationship between Islamic work ethic and OCB via employee engagement suggests that when employees with strong intrinsic values encounter a favourable attitude such as employee engagement, their OCB improves.