Model-driven inquiry: Beyond ethnography and contextual inquiry

Abstract

Model-driven approaches are of growing influence in interaction design owing to the promise of yielding more orderly and manageable processes with enhanced traceability from initial conception and the establishment of requirements through to design and final realization. Model-driven inquiry is an agile technique, an accelerated alternative in its own right to contextual inquiry and other ethnographic approaches for user research, field study, and requirements gathering that can also be combined with these more conventional techniques. © 2011 IFIP International Federation for Information Processing.