Use and non-use of a nationwide patient portal – a survey among pharmacy customers

Abstract

Objectives: A nationwide patient portal (My Kanta) for viewing electronic prescriptions and health data has been phased in since 2010 in Finland. This study aimed to study how commonly Finnish pharmacy customers use My Kanta, the factors related to My Kanta use, the main reasons for non-use and how non-users would like to monitor their medication and health information. Methods: A survey was conducted among adult pharmacy customers purchasing prescription medicines for themselves or for their child <18 years. Questionnaires (N = 2866) were distributed from 18 pharmacies across Finland. Open-ended questions were analysed qualitatively. Quantitative analyses included frequencies, Chi-square tests, Fisher's exact tests, t-tests and logistic regression analysis. Key findings: In total, 994 (34.7%) questionnaires were included. Most (82.5%) adult pharmacy customers used My Kanta. Use of the service was associated with use of the internet to search for health-related information (OR: 8.82, 95% CI: 4.65‒16.74), active internet use (OR: 7.30, 95 %: CI 3.54‒15.08), living in Northern (OR: 4.35, 95% CI: 1.75‒10.82) or Eastern (OR: 3.25, 95% CI: 1.41‒7.48) parts of Finland, and the increasing number of currently used regular prescription medicines (OR: 1.16, 95% CI: 1.01‒1.34). The main reasons for non-use were lack of need and tools. Non-users reported physician/health centres and pharmacies as their preferred sources of medication and health information. Conclusions: Most Finnish pharmacy customers use the My Kanta nationwide patient portal. The strongest predictors for use are factors related to internet use. Some pharmacy customers do not use My Kanta despite having the necessary means. The main reason for non-use is a lack of need. Customers unable to use My Kanta want to monitor their medication and health information via healthcare professionals.