Analysis of Service Delivery Improvement of Manufactured Products with Lean Method Management

Abstract

This study aimed to determine the waste that occurs in activities from receiving to delivering of finished products that can result in delays in the delivery of audio to Japan. The waste identified is limited to activities in the finished goods warehouse. The problem that occurs is the delay in product delivery, because the product is not ready to be delivered so that it causes delays. The lean approach is used to reduce waste in the overall work process activities in the finished goods warehouse. Waste identification was performed through the 7 waste approach. Process Activity Mapping is one of the tools of VALSAT, and is looking for critical waste to find the root cause of waste. Delay can be minimized by making improvements to the layout of the warehouse and routine inspection of goods transporters. Companies should use lean to reduce the waste that occurs so there is no delay in the delivery of audio products.