El coaching como herramienta de trabajo de la competencia emocional en la formación de estudiantes de educación social y trabajo social de la Universidad Ramón Llull, España

Abstract

This article presents a proposal for university training in emotional competence. The hypothesis of this work is that professionals in social action should be reflective practitioners, given that many of the complex situations with which they have to engage have emotional components which add to their inherent difficulties. In dealing with the contradictions and dilemmas that this generates, technical rationality is necessary but not sufficient. This training experience was carried out in the Interview Techniques section of the Social Education and Social Work majors, in which coaching techniques are utilized to work on emotional intelligence. The conclusions derived from questionnaires and focus group work provide data on the benefits of using integrated approaches among different subjects to contribute to the formation of reflective practitioners. These experiences enable practitioners to work in complex environments in an effective, responsible and proactive way under potentially stressful situations.