THE INFLUENCE OF MANAGERS’ EMOTIONAL INTELLIGENCE ON THEIR WORK PERFORMANCE IN BUSINESS ORGANIZATIONS (EMPIRICAL STUDY)

Abstract

In recent decades, the number of theoretical studies related to the psychological aspects of human resource management has increased. In the context of behavioral sciences, the orientation of scientists and researchers to the inner essence of individuals, to thought processes and the feelings of people at the workplace, and hence to the resulting work behavior, is completely natural. Work productivity stems from a certain type of employee behavior, and a number of factors influence this behavior in people’s work activity. Emotional intelligence is one of the key factors influencing the work behavior of business organizations' leaders. This component encompasses abilities and skills that orient the behavior of managers in their work performance in a direction consistent with the organizational goals and the personal goals of each of these leaders.