Understanding justice in the platform economy: A qualitative case study of platform-based food delivery work

Abstract

This qualitative study explores the conceptualisation of justice in the context of platform work, focusing on the dimensions of distributive, procedural, interpersonal, and informational justice. Drawing upon in-depth interviews with platform-based food delivery couriers in Taiwan, the study extends the organisational justice theory to platform work, showing how the dimensions of justice remain highly relevant in platform work, despite its individualised work organisation and algorithm-mediated transactions. The study highlights the influence of legal categorisations on distributive justice perceptions, while uncovering how perceptions of procedural justice had been undermined in relation to task allocation, fee calculations, and the lack of voice and consultation. Furthermore, it underscores the significance of dignity, respect, transparency, and explainability in interpersonal and informational justice within the platform work context. The theoretical and empirical contributions provide insights for scholars, practitioners, and policymakers seeking to better understand and address justice concerns within the rapidly expanding platform work sector.