Client satisfaction with quality of health care in a rural area in Southern India

Abstract

Quality of health care in developing countries, borrowing mainly from findings in developed countries, has gained increased attention in recent years, wherein outcomes have received special emphasis as a measure of quality. Assessing outcomes has merits as an indicator of the effectiveness of different interventions on one hand, and as part of a monitoring system directed to improving quality of care as well as detecting its deterioration on the other (Aldana et al., 2001; Epstein, 1990).