Level of community satisfaction on online community empowerment activities in Special Region of Yogyakarta

Abstract

During covid-19 pandemic, empowerment program was carried out by online. The Community Service Institute (LPM) of Universitas Muhammadiyah Yogyakarta has implemented an online empowerment program through Kuliah Kerja Nyata (KKN). Online media such like social media, video conference, and messaging application are used to support the implementation of online empowerment program. It is necessary to know the level of community satisfaction of online community empowerment programs as an evaluation material for future empowerment activities. This study aims to analyze the level of community satisfaction and the factors related to the level of community satisfaction towards the village community empowerment program. The location determination was conducted Proportionate Random Sampling in Province of Special Region of Yogyakarta with 84 respondents selected through Random Sampling method. The result shows that (1) The level of community satisfaction on program suitability, program implementation, and problem solving classified at satisfying level due to the average number at 2,34. (2) Factors related to community satisfaction such as accuracy of innovation and mentoring process have significant correlation with community satisfaction with a 99% confidence level.