Agile Governance, Digital Transformation, and Citizen Satisfaction Moderated by Political Stability in Indonesia’s Socio-Political Landscape

Abstract

During contemporary political disruptions, this study comprehensively examines transformative dynamics in public administration in Indonesia. We delve into the complex interplay of agile governance, a responsive and adaptive governance model navigating political uncertainties, and the transformative forces of digital transformation, orchestrating a symphony of technological advancements reshaping the very fabric of governance. Furthermore, the study investigates inclusive decision-making, elucidating the collaborative engagement between citizens and policymakers in shaping governance strategies. The research then centers on the culmination of these dynamics, emphasizing citizen satisfaction as a pivotal metric for assessing the success of governance initiatives. Operating as a moderator, political stability guides the overall effectiveness of governance practices. Following a stratified sampling technique, data were collected from 490 followers of Indonesian public sector social networking sites from July 2023 to November 2023. The findings reveal that agile governance, digital transformation, and inclusive decision-making positively contribute to citizen satisfaction with public services, with political stability moderating these relationships, providing empirical insights into the dynamics of contemporary public administration. The scholarly significance lies in providing empirical insights into the specific context of Indonesia, contributing to the broader discourse on effective governance strategies in the face of political disruptions.