Measuring usability and dashboards efficiency: Framework developed using the principles of design of business intelligence and human machine interaction

Abstract

The usability and efficiency in decision-making are essential aspects in business intelligence interfaces (BI). Some organizations claim to build dashboards with these characteristics, but have no effective way of proving it. Being a little researched topic in the BI field, it is nevertheless widely studied in the scientific area of Human- Machine Interaction (HMI). This paper presents the project of design and development of a framework for the measurement of dashboards’ usability and efficiency using the principles of BI and HMI design, with adaptation of ISO / IEC 9241-11. This academic project was carried out in the Portuguese company Novabase, the competence of Business Analytics (BA). The framework was validated by Novabase professionals in both areas, and HMI teachers and students with knowledge in both areas, observing significant differences in usability depending on the number of errors introduced and type of evaluators.