The concept of maintenance sustainability performance assessment by integrating balanced scorecard with non-additive fuzzy integral

Abstract

In response to the growing sustainability concerns, manufacturing companies have to formulate measures to assess sustainable manufacturing performance, aiming at integration of sustainability aspects. Although various models and methods to assess the sustainability of production processes, and point the role of maintenance have been developed in recent years, contribution of all the elements of the maintenance to the results of sustainable production has not been comprehensively considered, since mostly financial aspects were analyzed. Taking into account this research gap, the article presents the concept of a model and procedure for assessing maintenance from the perspective of sustainable manufacturing requirements. Authors integrate three sustainability dimensions (economic, social and environmental) with Kaplan and Norton’s balance scorecard perspectives as a basis to develop the model of maintenance sustainability performance assessment. For the model developed, the assessment procedure based on the paradigm of aggregate assessment was designed. The Choquet integral, based on the so-called λ – measure, was implemented to aggregate the measures. Then, the results of research on determining the importance and interactions between the perspectives and criteria for assessing sustainable maintenance in enterprises representing the automotive and food industries are presented.