Driving Education Operational Excellence  through Digital Transformation and E-Governance_Reviewed

Abstract

The United Arab Emirates is a pioneer in automating public services, positioning digital government as a key component of the fourth industrial revolution, which centers on digitalization and digital transformation. Digitization in education involves the use of desktop computers, mobile devices, the Internet, software applications, and other digital technologies to teach students of all ages. Examples include computer-assisted exams, online universities, e-books, and educational entertainment. Some technology educators and evangelicals believe that education will eventually become a purely digital activity, supported by artificial intelligence and virtual reality. To explore the impact of e-governance on education, an interview was conducted among stakeholders of electronic government institutions, including in-service government officials and leaders of government management programs. The objective is to assess the interview results and shed light on the real digital transformation processes and their success in e-governance to achieve school excellence. The study finds a significant relationship between the use of digital transformation tools and e-governance in schools, indicating that the more digital transformation is implemented, the higher the chances of improving institutional excellence in schools.