An Incident Management System for Debt Collection in Virtual Banking

Abstract

An astonishing peak volume of bad loans in most countries, including Iran, is one of the latest manifestations of deep disorders which inhibited banking system from performing its main duty to promote development plans over a long period. Main mission of banking system is to link savers and those economic actors who need financial facilities. Banks, as intermediaries, receive interest from the second group and pay interest to the first group. During the last 10 years, millions of people have been controlling their financial lives online in the developed markets. Counters of access to electronic money and electronic wallet have increased currently. Bad loans increase as more facilities are provided for customers. Therefore, a mechanism is required for debt collection without any need for physical bank and improvement of this process using incident management system.