On the Service Design of the Restaurant Queuing System in the Business Circle

Abstract

With the rapid development of China’s economy, people's living standards have stepped on their way of continuous improvement, and the number of dinning out also increases continuously. Therefore, the restaurant-queuing problem in commercial circle has become a specific social phenomenon. The paper aims at studying restaurant queuing system of commercial circle from the perspective of service design to figure out the problems in current restaurant queuing system, complaints and demands from users through conducted research and contextual inquiry, and collect statistics for studying user’s experience and analysing system function and affordability so as to draw the service blueprint of queuing system in commercial circle. Furthermore, suggestions on solution of various problems in restaurant queuing will be provided in order to better arrange business space, restaurant resources and users’ time.