A generic modeling approach for e-administration based on holonic systems - Case study of collective move due to a natural disaster

Abstract

E-administration is one of the areas that continues to attract the interest of both researchers and governors. It is one of the best areas of application of Information and communication technology (ICT). The objective of e-administration is not new; it is that of constantly improving the quality of service provided to citizens through the use of ICT. The change in e-administrative services remains a capital problem because it involves a new modeling of the service as well as a new implementation of the system each time there is a change of laws, the presence of specific cases of force majeure (natural disaster). Our approach proposes a generic modeling implemented by a holonic multi agent system (HMAS) to answer the problem of change. Generic modeling and its implementation based on holonic systems make it possible to develop flexible and intelligent systems to deal with the problem of change. The paper presents a case study through which we have dealt with the problem of change in administrative services. The change occurs during a collective move following a natural disaster. The paper ends with a conclusion presenting the perspectives and future work.