The Implementation of Total Quality Management (TQM) Model at State Senior High Schools in Semarang

Abstract

The quality of an educational institution can be measured from three aspects, they are; competence, accreditation, and accountability. Nowadays, there are more public demands on the high-quality of educational institutions and schools, especially senior high schools. Several efforts made by school administrators to achieve the objectives of education quality by implementing Total Quality Management (TQM). This study is to analyze the confirmatory implementation of TQM at State Senior High Schools in Semarang. It was a quantitative study. The population of the study was all teachers at State Senior High Schools in Semarang. Primary data were collected by distributing the questionnaires. Then, data were analyzed by descriptive statistics and Lisrel confirmatory analysis with AMOS software. The results of the study showed that descriptively the implementation of TQM consisting of the variables; continuous improvement, quality culture, teamwork, customer satisfaction, and Saeyeg Saeko Proyo were in good categories. The highest confirmation of TQM formation was teamwork at 76%. These findings indicate that teamwork in a school organization, especially State Senior High Schools in Semarang is an important part of implementing TQM.