Impact of Trust on Employees' Engagement: The Mediating Role of Conflict Management Climate

Abstract

This study investigates the role of conflict management climate (CMC) as a mediator between trust and employees' engagement. The study surveyed international employees who work in Hungary. The study aimed to determine how perceived trust affects employees' engagement through CMC's mediating effects. 355 participants joined in filling the questionnaires. After collecting the data, hypotheses were tested all together in a mediation analysis to fulfil the study's objectives. The results indicated that trust and CMC are related to employees' engagement. The results also showed that CMC could partially positively mediate the relationship between trust and employees' engagement. The study highlighted the importance of having a positive trust and conflict management climate on employees' engagement. Furthermore, the results suggested depending more on CMC when trying to build higher engagement levels among employees.