Advancements in Artificial Intelligence-based prescriptive and cognitive analytics for business performance: a special issue editorial

Abstract

The rapid advancement of Artificial Intelligence (AI) is transforming business decision-making across industries. AI-based prescriptive and cognitive analytics offer significant potential to enhance decision-making, optimise performance, and create new avenues for value creation. This special issue explores the state-of-the-art advancements in these analytics and their business implications. We introduce the Analytics Onion as a conceptual foundation, comprising three interrelated layers: Perspective Analytics, Responsible Analytics, and the Descriptive-Diagnostic-Predictive-Prescriptive-Cognitive Analytics framework. The Analytics Onion captures the interplay between human judgment, ethics, analytical rigour, and AI techniques. The featured papers exemplify these layers through various topics, namely humanoid service robots, business location optimisation, ESG evaluation, energy efficiency, customer churn, prediction-led prescription, innovation culture, user satisfaction with AI, responsible AI in business models, and executives’ emotions influencing firm value. We highlight emerging opportunities and challenges and offer a forward-looking research agenda to guide future developments in this evolving field.