Information Technology Governance Audit at STIKOM Artha Buana Kupang Using ITIL Version 4

Abstract

In the ever-evolving digital era, advances in information and communication technology affect various aspects of life, including education. STIKOM Artha Buana, as a higher education institution, has an important role in preparing competent human resources. However, there are problems in information technology governance management, especially in the administration department, which results in inefficiency and slow response to user needs. This research aims to evaluate information technology services at STIKOM Artha Buana by applying Availability Management, Problem Management, Capability Management, and Change Control work practices from the Information Technology Infrastructure Library V4. The methodology used includes qualitative and quantitative data analysis with data collection through surveys, interviews and questionnaires to identify non-compliance and non-conformity of processes that hinder service performance. As a result of this research, the author provides strategic recommendations for improving information technology governance at STIKOM Artha Buana to improve incident management, operational efficiency, and IT risk management, thereby supporting the achievement of the vision and mission of STIKOM Artha Buana as a superior higher education institution in the field of information technology.