Heuristic and statistical support for protocol analysis with SHAPA Version 2.01

Abstract

This paper describes SHAPA Version 2.01, an interactive program for performing verbal protocol analysis. Verbal protocol analysis is a time-consuming activity that has hitherto typically been done by hand, whereas SHAPA represents an attempt to build a software environment to aid (but not replace) researchers in this activity. SHAPA allows researchers to develop an encoding vocabulary, to apply it to raw verbal protocol files, and to perform various types of data aggregation and data reduction. When performing verbal protocol analysis, researchers often try out different possible coding schemes before settling on the most effective one. SHAPA has been designed to support quick alterations to an encoding vocabulary and to support the rigorous statistical analysis of content and patterns (sequential data analysis) in protocol data. It is intended as an exploratory, as well as analytical, tool and has been designed to be easy for novices to learn and use, yet fluid and powerful for experts. A prototype version of SHAPA has already been used by a sample of researchers, and their experiences and requests have guided the programming of the present much more powerful version. © 1991 Psychonomic Society, Inc.