Digitalization and its Impact on Employee’s Performance: A Case Study on Greater Tafila Municipality

Abstract

The study aimed to measure and analyze digitalization's impact on employee performance in Greater Tafila Municipality. The study community consisted of all workers in Greater Tafila Municipality and its (5) administrative regions. To achieve the study's objectives and test its assumptions, a questionnaire was prepared and used as the main tool for data collection. The field study was conducted on a sample of (167) people, and the number of valid questionnaires for analysis was (160). Statistical methods, such as arithmetic averages, standard deviations, Cronbach alpha, and stability coefficient, were applied. The study concluded a positive correlation between digitalization and employee performance at the significance level (α ≤ 0.05). It also indicated a positive moral effect of digitalization on employee performance in Greater Tafila Municipality. Finally, it provides psychological support to reduce digital stress for employees in the municipality.