How Student Information System Influence Students' Trust and Satisfaction towards the University?: An Empirical Study in a Multicultural Environment

Abstract

The Student Information System (SIS) has increasingly gained popularity among universities for various reasons. However, evaluating student's trust and satisfaction of the system are not fully investigated. In this research, a sample of 634 students participated in the study from Cyprus International University, Cyprus. The Structural Equation Modelling (SEM) technique was employed with AMOS 23 software to identify the trust and satisfaction of students' SIS usage. The study model, which include subjective norm, image, output quality, result demonstrability, perceived usefulness, perceived ease of use, trust and satisfaction, was developed based on extended Technology Acceptance Model (TAM II). Results obtained from the analysis indicated that image, output quality, result demonstrability and perceived ease of use had a significant impact on perceived usefulness. Trust was found to be significantly correlated with satisfaction; however, subjective norm, Perceived usefulness and perceived ease of use did not have a significant influence on satisfaction. Furthermore, the finding confirmed that several constructs in the TAM II that were important in previous studies were not significant in the SIS. The students' behavior aspects are essential for the effective use of the system. It provides valuable information for university management in understanding the challenges of student's trust and satisfaction about SIS usage.