The potential of problems on operational Go-Jek and Grab Bike

Abstract

Go-Jek and Grab is one of transport mode that popular within society. They have the system that supports efficiency of their services. Although there are benefit for user and operator, but their operation is often creating problems to the users. In some cases, it is also creating problem in the environment. The purpose of research is to identify the potential of problems on operational Go-Jek and Grab Bike based on analysis operational performance and the operational system. This research was conducted based on qualitative analysis methods, the data was obtained using in deep interview to the drivers, potential problem on operational Go-Jek and Grab Bike was determined based on Logical Framework Analysis (LFA) method. The result shows that operational Go-Jek and Grab Bike has potential of problems in future on drivers, users, company, government and services.