The Relationship between Emotional Intelligence, Organisational Commitment and Employees' Performance in Iran

Abstract

Emotional intelligence (EI) means knowing one's feelings and others, determining emotions and feelings controlling them and sympathizing with other people. The importance of EI is out of question especially among organisation managers and principals. For professional successes are a lot factors. So this paper deals with reviewing the relationship EI, organisational commitment (OC) and employees’ performance (EP) in Iranian Red Crescent Societies (IRCS). The paper aims to empirically examine this relation. EI is independent variable, and OC and EP is dependent variables. Age, gender, and education are control variables. Statistics society consists of some managers and employees’ who are 21 and 95 members. A hypothesis has been examined in this paper. By using of Kruskal-Wallis, Mann-Whitney U experiments and binominal test and Spearman's coefficients results are obtained. The findings are considered that there is a significant relationship between employees' EI, OC and their performance. The findings also make that managers' EI does not affect on employees' OC and their performance. In addition, the findings prescribe that there is not a significant difference between male and female employees' EI, OC and their performance. Also is not significant difference between managers' and employees' EI. The results indicate that EI plays an importance role in the OC and employees' performance, even in other organisations like IRCS.