Deconstructing Paper-Lined Cubicles: Digital Literacy and Information Technology Resources in the Workplace

Abstract

— Drawing on examples from workplace learning, trends in digital literacy needs and information technology-based resources are examined. As many organizations look to digitize learning and knowledge base materials, some employees struggle to integrate new technologies into their work routines, resulting in a re-emergence of paper-based resources. Researchers have linked digital reading preferences and performance to digital literacy [1, 2, 3] suggesting a need to develop advanced digital literacy training in the workplace. Further, there is evidence to suggest that learning and reading retention is lower on digital workstation devices, such as desktop computers [1]. I will argue efforts to digitize learning and knowledge base resources in the workplace needs to be supported by a strategy that demonstrates the value of new technology to employee’s experience, including ongoing digital literacy training and equipping employees with information technology resources that encourage the utilization of digital learning and reading materials.