Proposal of evaluation support system of nursing-care service components

Abstract

We are trying to design employees' motivation and create technology to realize sustainable improvement in nursing-care service field. Components in nursing-care service such as how to care eating or how to help walking with a robot should be evaluated in order to improve the action and raise the service quality. But it is difficult to understand actions and results in the whole nursing-care service field because employees do not have enough time to record them and are not motivated to do so. Recording support mobile terminals cooperated with various sensors embedded in the facilities and employees will support visualize situation in such collaborative and face-to-face service field. Moreover motivation design for employees to record action and knowledge is crucial because human-sensor and human-computation ability is completely dependent on their proactivity. In this paper we propose evaluation support methodology of nursing-care service components with both direct effect and log-term effect of the action by participatory interaction design, which we proposed previously. © 2014 Springer International Publishing.