Information systems success models in the e-learning context: A systematic literature review

Abstract

Researchers face a severe challenge when measuring and evaluating the success of information systems. After DeLone and McLean proposed the Information System (IS) success model, it became an important topic of interest. Since then, updates of the model have been proposed, as well as other models for measuring IS success. The rapid growth of e-learning system usage in the last few years led to high popularity in research on IS success models in the context of e-learning. However, as far as we are aware, there are no literature studies on IS success models in the context of e-learning. This study uses a systematic literature review to examine different approaches to measuring IS success in the context of e-learning. The results show that in most cases, e-learning system success was investigated by applying the DeLone and McLean IS success model, Technology Acceptance Model (TAM), by Davis, as well as proposed new hybrid models, which are a mix of multiple models. The biggest shortcoming in the literature is the lack of longitudinal research. The results of this study will add to the existing knowledge of past studies, which have incorporated the IS success in the e-learning context.