Analysis of Sidewalk User Satisfaction in Alun-Alun Bekasi

Abstract

Alun-Alun Bekasi is an area that is crowded with visitors because it is located in the city center and there are many public service places around it. The area should have good pedestrian or sidewalk facilities and in accordance with visitor satisfaction. This study aims to determine the physical condition of the sidewalks, the level of pedestrian satisfaction with the sidewalks and the level of service on the sidewalks in Alun-Alun Bekasi. In this study, using the Importance Performance Analysis method to determine the level of pedestrian satisfaction and Level of Service method by processing data using HCM 2000 to determine the level of service sidewalks. Online and offline questionnaires were distributed to 94 respondents and field surveys were carried out. The overall physical condition on the sidewalks in Alun-Alun Bekasi is quite good. The results of data analysis on the IPA method show that the level of suitability based on the level of satisfaction and the level of importance is in the good category, this is indicated by the suitability value of 73.20%. And based on the Cartesian diagram, the main priority is visual condition (not perforated / damaged) and has a disability path. For the analysis of the service level, it is divided into 4 segments, namely segment 1 is in front of the Al-Barkah Mosque, segment 2 is in front of the field, segment 3 is in front of dr. Chasabullah Abdulmajid Bekasi City, and segment 4 is in front of the Bekasi City Police METRO. The results of the service level analysis using the Level of Service method which refers to the Minister of Public Works Regulation no. 3 of 2014 is for Segment 1 analysis based on current, pedestrian space, and ratios including thecategory LOS B, only the analysis based on speed is included in thecategory  LOS E. Segment 2 analysis based on flow, pedestrian spaces, and the ratio is categorized LOS A,only the analysis based on the speed that included LOS E.Segment 3 based on the current analysis, space, and the ratio is categorized LOS A,only the analysis based on the speed that included LOS B. Segment 4 as a whole includes LOS A. So that for the whole on the sidewalk of Alun-Alun Bekasi, including LOS A