Incivility, Role-Conflict, and Emotional Exhaustion in Teaching Profession: The Moderating Role of Gender

Abstract

This study examined the effect of incivility and role conflict on emotional exhaustion of teaching staff. Incivility was determined in terms of discouretous and neglecting behavior of family memebrs at home while immediate supervisors at workplace. Role-conflict refers to the interferences of family members during office hours. The study further examined the moderating role of gender in each proposed effect. For empirical analysis, primary data were collected from regular teachers of public sector universities of AJ&K through mailed questionnaires. To examine the proposed direct effects, Structural equation modeling (SEM) was applied in AMOS 24. Feasible measurement model was identified and selected with the help of confirmatory factor analysis (CFA). The study further applied PROCESS macro of Hayes (2013) in SPSS 24 to examine the moderating role of gender. The results show a positive effect of family incivility, family-workplace conflict, and supervisors’ incivility on emotional exhaustion of respondents. Interestingly, the moderating role of gender was not observed for all three cases. On the basis of these findings, different policy implications were presented and discussed.