USER INFORMATION SATISFACTION AMONG FEMALE REFUGEES AND IMMIGRANTS AS ASSESSED BY THE LEVEL OF INFORMATION LITERACY ON SOCIAL MEDIA

Abstract

Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever-increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.