Training and Employee Performance in Microfinance Institutions of North-Kivu in the Democratic Republic of Congo

Abstract

The paper established the relationship between training (training needs, training contents, training methods, training evaluation) and performance of employees in Microfinance Institutions located in North-Kivu. Using Slovin’s formula, a sample size of 110 was derived from the total research population of 152 employees in microfinance institutions. The purposive sampling technique was used for this study. The tool used to collect data in this study was questionnaire and reliability of the research instruments was ensured through test and expert judgment respectively. The statistical tools used to analyze data in this study were correlation analysis and multiple regression analysis and these were done using SPSS (v.20). The results indicate that there is a positive relationship between training needs assessment and employee performance in Microfinance Institutions located in North-Kivu (r = 0.612; sig. = 0.000), that any variation in training contents will lead to significant and positive variation in employee performance in Microfinance Institutions situated in North-Kivu (r = 0.0544; sig. = 0.000); that there is a positive relationship between training methods and employee performance in Microfinance Institutions located in North-Kivu (r = 0.496; sig. = 0.000) and that effectiveness in training evaluation positively and significantly influences employee performance in Microfinance Institutions situated in North-Kivu (r = 0.62; sig. = 0.000).