Identification of communication behavior of internal stakeholders in pre-disaster construction projects: systematic literature review

Abstract

Project management to achieve successful performance is one of the efforts to increase capacity in disaster mitigation. Communication is an important indicator in increasing the success of construction projects. The implication of communication is that there is communication behavior between stakeholders that will influence project development. To find out the extent of research on communication behavior and how communication behavior occurs on construction projects before a disaster occurs is the aim of this research. Through a systematic literature review method using the keyword behavioral communication in project construction in a Google Scholar search and several selection stages. Ultimately 43 articles were reviewed for results and conclusions. From the identification results, it was found that research on communication behavior had not been widely studied and the most relevant topic regarding communication behavior was that the project manager was the actor who would influence the behavior of the project team. The type of communication that is widely researched is interpersonal communication. The potential for future research development is in the form of developing communication assessments at other stakeholder levels to minimize repetition of work on construction projects by paying attention to the variables 1) monitoring, 2) Management, 3) Challenging, and 4) Negotiation.