A multi-industry study of sustainability, total quality management, organizational culture, and performance

Abstract

This study examines the impact of green initiatives across four industries: retail, manufacturing, healthcare, and other services. Specifically, it analyzes the relationships among green/sustainability orientations, organizational culture, Total Quality Management (TQM), organizational success, and company initiatives to operate more sustainably. The authors evaluated surveys from 331 full-time employees in the four industries described above. Results showed that employees’ perceptions of green initiatives and impact of the initiatives differed significantly based on the industry type. Results also showed that QM maturity and organizational culture were mitigating factors that affect the positive relationships between green orientation and green impact.