Development of an intelligent maturity model-tool for business process management

Abstract

During the last years, the development of maturity models for business process management (BPM) has increased significantly. However, tools which support comprehensively BPM maturity models and, therefore, reduce the effort and the costs of a maturity level analysis do not exist at the moment. We want to close this gap by developing an Intelligent Maturity Model-Tool which uses already available data for its evaluation. This data was completed by an assessment of the involved employees. Another important point is that the developed tool should execute automatically the calculations of the analysis. 'Intelligent' in this context stands for the following three properties of the maturity model: Representation of different maturity models due to a generic structure, integration of the Intelligent Maturity Model-Tool with a BPM system, and the proposal of optimization recommendations provided by a special assistance function. © 2014 IEEE.